Search found 11 matches

by enfocus
Fri Jul 29, 2022 9:09 am
Forum: Guidelines / Feature requests / Bug reports?
Topic: This is a test!
Replies: 3
Views: 40761

Re: This is a test!

rbhrthr
rbhrthr
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by enfocus
Mon Aug 14, 2017 3:14 pm
Forum: PitStop Pro
Topic: Missing Tools since Acrobat Update
Replies: 2
Views: 52394

Re: Missing Tools since Acrobat Update

We have more information on the issue.
It only happens when "Open documents as new tabs in the same Window (requires restart)" in the General Category of the Acrobat preferences is disabled. When you enable this setting and restart Acrobat the issue is avoided.
by enfocus
Fri Aug 11, 2017 11:19 am
Forum: PitStop Pro
Topic: Missing Tools since Acrobat Update
Replies: 2
Views: 52394

Re: Missing Tools since Acrobat Update

We've had several of these reports already. Our investigation showed that an update of Acrobat DC causes the toolbars of all third party plugins to disappear (so plugins from other vendors are also affected). We've found a way to bring back the toolbars, so you can use this as a workaround until Ado...
by enfocus
Mon Jul 31, 2017 10:05 am
Forum: Scripting
Topic: Problem when moving files to other hotfolders from Switch
Replies: 10
Views: 25062

Re: Problem when moving files to other hotfolders from Switch

This is from the documentation: This option is only relevant for transferring job files between folders on different volumes (drives/partitions). If set to Yes (default value), Switch will first copy the job to a temporary file before deleting the job from the original location. This is useful to av...
by enfocus
Thu Jul 27, 2017 3:07 pm
Forum: Scripting
Topic: Depreciated ByteArray function in Switch 2017 update 2
Replies: 1
Views: 12066

Re: Depreciated ByteArray function in Switch 2017 update 2

We indeed deprecated generateSignature() in Switch 2017, update 2 and advise to use the newly introduced getSignature() instead. However, we did not remove generateSignature(). The latest nightly builds of Switch 2017, update 2 have been tested and we can't find an issue with generateSignature(). Mo...
by enfocus
Thu Jul 06, 2017 11:46 am
Forum: Scripting
Topic: SQL Statement works in build window but parse error in define window
Replies: 4
Views: 18911

Re: SQL Statement works in build window but parse error in define window

If there seems to be an issue with the software itself, please report it to Enfocus Support via the support portal:
https://www.enfocus.com/supportportal

If it is the first time you do so, please also mention your Switch maintenance contract number in the case.
by enfocus
Mon May 29, 2017 2:15 pm
Forum: Flows
Topic: Network to Network Copying Issue?
Replies: 1
Views: 11001

Re: Network to Network Copying Issue?

This article might explain the behavior you see: https://www.enfocus.com/en/support/known-issues-and-solutions#!/SupportPortalSolution?id=501570000018XxsAAE If the behavior you see can't be explained by the article, then you can have it investigated by Enfocus if you have a valid Switch maintenance ...
by enfocus
Mon May 22, 2017 4:56 pm
Forum: Action Lists
Topic: Quite Imposing vs. ImpoStrip
Replies: 1
Views: 12113

Re: Quite Imposing vs. ImpoStrip

Hello Bob, If you need further help with your issue, please feel free to contact Enfocus Support: https://www.enfocus.com/en/support/contact/enfocus-support-policy-and-contact-hours Since you are obviously also an Esko customer you can also contact Esko support: https://www.esko.com/en/support/conta...
by enfocus
Mon May 22, 2017 3:58 pm
Forum: PitStop Pro
Topic: Checking bleed
Replies: 2
Views: 17766

Re: Checking bleed

If you wish that Enfocus checks why your Action List is not working, please contact us via the Support Portal:
https://www.enfocus.com/supportportal
by enfocus
Mon May 22, 2017 3:37 pm
Forum: Flows
Topic: Question About Adding Names to the E-Mail Info Map
Replies: 1
Views: 12061

Re: Question About Adding Names to the E-Mail Info Map

The documentation says this on "Attach email info" in a submit hierarchy: Email addresses and body text specified with the editor for this property are added to each job's email info as the job is submitted in the flow; the information added can vary depending on the subfolder in which the...