Lost the merge element

loicaigon · Post by **loicaigon** » Tue Apr 08, 2014 4:44 pm

Hi all,

Mind you, I lost my "Merge PDF" element : Any idea how to get it back ?

Thanks !

Loic

freddyp · Post by **freddyp** » Tue Apr 08, 2014 5:56 pm

This situation can arise when you downgrade from 12 to 11. The 11 installer saw a higher version and did not install certain components and when you never had 11 on that system these are not available.

Remove the 12 folder in HD/Library/Application Support/Enfocus/Switch. If you are using PitStop Server as well you also have to remove the pack in HD/Library/Application Support/Enfocus/Packs/installed. Reinstall PitStop Server and Switch.

Freddy

loicaigon · Post by **loicaigon** » Tue Apr 08, 2014 11:06 pm

Hi Freddy,

Alas it doesn't seem to work. I am about to delete any enfocus folder I can found and start from scratch to see if it fixes it.

Thanks anyway,

Loic

loicaigon · Post by **loicaigon** » Tue Apr 08, 2014 11:17 pm

Hi Freddy,

I did remove any Enfocus folder, installed from scratch. Everything back to normal

Thanks for putting me in the good direction.

Loic