Smartstream causing InDesign to crash

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LasseThid
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Posts: 106
Joined: Tue Mar 03, 2015 2:30 pm

Smartstream causing InDesign to crash

Post by LasseThid »

I'm trying to create a Switch flow that will position an incoming pdf on an imposition created by Smartstream, but even at it's simplest form, i.e. a folder for the incoming file, HP Smartstream Imposition and a folder for the output, the only result I get is InDesign crashing.
I created the imposition in InDesign 2014 with Smartstream 10.1.8 on the same Mac (OS X 10.10.2) that Switch is running on.
Does anyone have any ideas as to what might cause InDesign to crash?
Enfocus Switch 2017, Enfocus PitStop Server 13u2, HP SmartStream 12 & Kodak Prinergy 7.5 with Rules Based Automation
MAN Roland R705 & R708, KBA Rapida 205, HP Indigo 7600, 7800 & 10000, Inca OnsetX2, Durst P10 among other things
John.M.Dean

Re: Smartstream causing InDesign to crash

Post by John.M.Dean »

Could you please provide more details? Are you using the HP Imposition configurator? Are there any errors/warnings in Switch?
LasseThid
Member
Posts: 106
Joined: Tue Mar 03, 2015 2:30 pm

Re: Smartstream causing InDesign to crash

Post by LasseThid »

The test flow that I set up looks like this:

In folder -> HP SmartStream Designer Imposition -> Out folder, with additional folders for logs and errors.

When dropping a pdf file in the In folder InDesign would start up and then crash sending the pdf and an xml-file to the logs folder.

Today I received an early access version of SmartStream v10.2.9 which has only been released to a limited number of customers and this version solved my problem. According to the information I received they are aiming for a general release in May.
Enfocus Switch 2017, Enfocus PitStop Server 13u2, HP SmartStream 12 & Kodak Prinergy 7.5 with Rules Based Automation
MAN Roland R705 & R708, KBA Rapida 205, HP Indigo 7600, 7800 & 10000, Inca OnsetX2, Durst P10 among other things
lombert
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Posts: 166
Joined: Fri Feb 04, 2011 2:31 pm
Location: Sweden

Re: Smartstream causing InDesign to crash

Post by lombert »

Are you using Extended Characters in the filename? eg. åäö?

I think it's stil some problem with that that makes SmartStream to crash. I have on Rename Job before SmartStream set to reduce character set and Portable ASCII. And after rename it back to original if necessery.
Between jobs!
LasseThid
Member
Posts: 106
Joined: Tue Mar 03, 2015 2:30 pm

Re: Smartstream causing InDesign to crash

Post by LasseThid »

No extended characters in the file name.

I'll keep this in mind though. Thanks.
Enfocus Switch 2017, Enfocus PitStop Server 13u2, HP SmartStream 12 & Kodak Prinergy 7.5 with Rules Based Automation
MAN Roland R705 & R708, KBA Rapida 205, HP Indigo 7600, 7800 & 10000, Inca OnsetX2, Durst P10 among other things
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