pitstop report from pitstopserver 8 and 12 is different

[raghu.p]

Hi,

We are updated pitstop server 8 to pitstop server 12 version.

The generated report from pitstopserver 8 and 12 is different, but the preflight profile is same, could you please advice.

The following error is not showing in pitstopserver 8 - report, but it is showing in version 12, we are checked manually in acrobat but there is no issue.

Errors were found in general document properties
Document uses 4 separations, should be less than or equal to 1. Those 4 separations are: Black, Cyan,
Magenta, Yellow

Thanks & Regards,
Raghu

[abailescollins]

Which preflight profile are you using, is it a standard one or one of your own construction?
If the former then I suspect that the preflight profile has been improved and you are now using a newer version.
If you don't need the check for number of separations then I would simply remove it.

[raghu.p]

We are using custom profile (provided by my customer).
Yes, it is imported from older version profile (but i have checked, there is no issue in profile).
No, we need to ensure there is no extra separations in PDF (this is single color).

[abailescollins]

Ok, the best thing to do is contact our support team so they can take a look and advise you.

Please email them at support@enfocus.com. If you can supply the preflight profile and some PDF files that show the issue that would be perfect.

Can you also cc me please on the email, andrewb@enfocus.com

[raghu.p]

Thanks for the detail, i will contact support team.