Adobe configurators unavailable

[Sara_VB]

Good morning,

I just get Enfocus Switch and I have an issue with my Adobe configurator :

- Switch is running on a Mac where InDesign, PhotoShop and Illustrator are installed
- I've already tried to set path to application
- I've check the version and it's OK

Problem : the configurators are still unavailable (grey color in the flow elements)

Did I forget to check or install something ?
Where did I fail in the settings ?

Thanks for your help !

Regards,
Sara

[gabrielp]

Do you have the extendscript toolkit (or whatever it's called) installed? If I recall, some configurators needed that. But that shouldn't cause them to show up grey though.... Anything in the logs when you start Switch?

[Sara_VB]

Thanks for your feedback Gabriel !

Unfortunately there's no Extendscript Toolkit on this Mac.
When I start Switch, no error message or anything else.
Maybe is it because I connect to local Switch Server to try my flows ? (I don't think so, just asking...)

[loicaigon]

Did you check if you updated the configurators to the latest version ?

[Sara_VB]

Hi,

We have uninstalled and reinstalled all the CC, and it's ok now...

Thanks for your help !