Enfocus Community

I can not send email from "mail send" with switch server. I am using a mail server with TLS Encryption. Does anyone know if this is even possable or am i just waisting my time?



I have the mail send preferences in switch filled out and no "!" in my flow but when my file reaches the mail send flow element it just sits in the folder directly before and never enters..



Any info is greatly appreciated.



Thanks,

Paul Hough

The supported encryption method in Switch is SSL3. This is not compatible with TLS, but sources on the internet say that you can set TLS in a mode to behave like SSL. How to do this and even if you can do this depends on the mail server you are using. I suggest you take that up with your IT.



Freddy

Thanks Fred,



I have talked to my IT Guy and he says that we are unable to change the encryption to SSL because of our mail host. Just like you said. I have contacted them about the issue and they say they don have a work around.



I am unable to switch our ISP because of contracts. which leaves my me holding the bag to find a work around.



If I figure anything out I will let everyone know for future reference.



Thanks,

Paul Hough

A short-term workaround is to use a Gmail/Yahoo/Hotmail account for sending mail. That may not be the nicest solution, but that is the definition of a workaround . I have logged it as a feature request, but I cannot say how long it will be before this gets implemented.



In the Preferences you can set the user name and the reply address so the recipient will not notice that you are using a different account.



Freddy

Looking into an email forwarding service such as pobox.com

I thought I would give this a shot as a short term fix while I tested some options. Worked great for the first day. Then google started labeling everything coming out of my "Mail Send" as spam. No go from there on...



freddyp wrote: A short-term workaround is to use a Gmail/Yahoo/Hotmail account for sending mail. That may not be the nicest solution, but that is the definition of a workaround . I have logged it as a feature request, but I cannot say how long it will be before this gets implemented.



In the Preferences you can set the user name and the reply address so the recipient will not notice that you are using a different account.



Freddy

I do not quite get this. Switch is not sending a mail to Google, it is using Google as a mail server to send the mail, so how is it that GoogleMail would label its own mails as spam? How does that manifest itself? Does GoogleMail add something like [SPAM] in the subject line of the outgoing mail? Or is the receiving mail servers that label it as spam?



Freddy

Google is probably scanning relayed emails to find spammers using their servers to send junk emails. The emails that Switch sends are most probably the same patterns over and over. A Bayesian analysis would indicated they are likely spam instead of uniquely drafted emails by a human.

Has anyone been able to make the Mail Send function in Switch 11 work yet?

we're using it quite often, we're using our exchange server with basic authentication... works like a charm!

CEverhart wrote: Has anyone been able to make the Mail Send function in Switch 11 work yet?


The flows I've developed for my customers send 100s of emails daily. What type of SMTP server are you send to? What's the configuration in Switch's Send Mail configurator?

Thanks for the help. My mail settings from preferences are below.



SMTP server address: 192.168.4.22

SMTP port: 25

SMTP server requires authentication: No

Server requires secure connection (SSL): No

User name in emails: C2Media Workflow NY

Reply email address: c2media-workflow@c2media.com



Looking into the SMTP type now.

CEverhart wrote:



Looking into the SMTP type now.


Exchange Server 2007

CEverhart wrote:

SMTP server requires authentication: No




For my customer that uses MSExchange Server, we enabled "SMTP server requires authenication"



Also, read this article about SMTP relay permissions.

http://technet.microsoft.com/en-us/libr ... 97170.aspx

Yeah, the original setup was with the authentication enabled. Enfocus support had me try it turned off. No better.