Enfocus Community

Hi guys, Im having a very annoying problem with my Switch Server.

Sometime it is crashing without any apparent reason.

Im having this problem with Switch 12 update 2 in WIndows 7 x64 and Windows Server 2012 x64.



http://screencloud.net/v/w9nM



The message showed is:

Assinatura do problema:

Nome do Evento de Problema: APPCRASH

Nome do Aplicativo: Switch_Service.exe

Versão do Aplicativo: 12.2.0.0

Carimbo de Data/Hora do Aplicativo: 5399bc12

Nome do Módulo de Falhas: MSVCR100.dll

Versão do Módulo de Falhas: 10.0.40219.325

Carimbo de Data/Hora do Módulo de Falhas: 4df2be1e

Código de Exceção: 40000015

Deslocamento de Exceção: 0008d6fd

Versão do sistema operacional: 6.1.7601.2.1.0.256.48

Identificação da Localidade: 1046

Informações Adicionais 1: aae8

Informações Adicionais 2: aae8e8c34dbda4fe1e97359d1da689d4

Informações Adicionais 3: fe07

Informações Adicionais 4: fe077fd0e36075f3056890a25413cc37





Does anybody have any idea how can I fix this problem?

The only thing I can advise at this point is that you set "Crash reporter - "Ask user to send crash reports" in "Preferences - Error handling". That will allow us to investigate the cause. Also send a mail to support@enfocus.com when you had such a situation and the report was sent.



Freddy

Thank you freddyp!

My crash report was disabled.

Now I enabled it, and I sent an email to Enfocus when the error occurred.

I hope they help me to find out what is happening.

Hi guys!

I reported this problem to Enfocus and they analysed the crash reports.

It's seems something related with thumbnail generation and Adobe Reader.



Look



Hello Alan,

It seems the Switch Service crashes every time it tries to connect with SwitchClient.

It seems while generating thumbnails for SwitchClient the memory is over and thus the next thread just throws the exception and Switch crashes.



This has been logged as a bug.




The provisional solution was downgrade Adobe Reader v11 to v10.

alanoliveira wrote: Hi guys!

I reported this problem to Enfocus and they analysed the crash reports.

It's seems something related with thumbnail generation and Adobe Reader.



Look



Hello Alan,

It seems the Switch Service crashes every time it tries to connect with SwitchClient.

It seems while generating thumbnails for SwitchClient the memory is over and thus the next thread just throws the exception and Switch crashes.



This has been logged as a bug.




The provisional solution was downgrade Adobe Reader v11 to v10.




I have a similar problem. After the downgrade I have no errors, but the thumbnail are not displayed at all.

In the new version I can't see that improve that error.

What's new in Switch 12 update 3?



Best regards,

Aleksander