Enfocus Community

Dears

We have big problems with Pitstop server (running on Mac) executing the "In" hotfolder. The hotfolders are on Linux servers shared with SMB (samba). We have the same setup in many locations in the world (Stockholm, Warsaw, Istanbul, Bangkok, India, and soon also in Jakarta and Mexico), so right now this is a quite big problem for us. It started for appr 2-2,5 months ago (before we didn't have these sort of problem) and we are not sure what caused it to start happen.

This is the problem: When the jobs are added to the "In" folder, the Pitstop server can see the files (since you can see it in the "files in queue" list). But then nothing happens. We suspect a privileges issue, but since we can both copy and delete from the folder in Finder we really don't understand. We have also, together with censhare, the vendor of the production system we are using, made all necessary settings in Samba, and they can only see that everything is correct and thinks it is a Pitstop issue.

Anyone having had the same experience?

Best regards

Johan

Hi,

This is an unfortunate result of a combination of 3 factors:
1. SMB on Mac OS is problematic, especially on newer Mac OS X versions (just google "mac smb problems", you'll get a lot of hits).
2. Samba on Linux had a bug (well, several, but one that is relevant to this case; see https://bugzilla.samba.org/show_bug.cgi?id=9519)
3. PitStop Server's checking mechanism to see if a file is in use was changed in version 12.3.

Probably the easiest way to work around the problem is to downgrade PitStop Server to version 12.2, or to wait for PitStop Server 13, which was announced recently: http://www.enfocus.com/en/pitstop13/.

Hi bens,

Thanks for your reply. I looks like you have had the same sort of experiences/problems yourself. I did what you suggested, downgraded to 12.2 and now it works (and I'm happy as a bird in the sky). So once again, thanks.

I'm also in contact with enfocus support and I'm eagerly waiting for their respons on, from their point of view, whome to blame in this mess.

Have a great day (I will, thanks to you)

Johan

Hi all,

Sorry to unearth this post but I have a client facing big issues with PitStop Server V12 & Mac smb folders. What I would like to know if the one who may have possibly face the same issue have seen them solved by upgrading to V13 ?

TIA,

Loic